Refund Policy (Within Pakistan)

This Refund Policy applies to purchases made from AMK through www.amkofficial.com and is valid within Pakistan only.

Refund Eligibility

AMK offers refunds only under specific circumstances. Refund requests must be initiated through our official online request form within 10 days of the delivery date.

To be eligible for a refund, the product must:

  • Be purchased from the AMK online store with a valid invoice
  • Be unused, unworn, and in its original condition as delivered
  • Be returned with original packaging and all tags/labels attached

To avoid delays, customers are required to attach clear images of the product when submitting the refund request.

Non-Refundable Items

  • Items purchased during sale or discount periods are non-refundable, unless faulty.
  • Dupattas and shawls are not eligible for refund unless received in a defective condition.

Refund Conditions

  • Refunds will be processed only after the returned item has been received and inspected by our team.
  • Shipping charges are non-refundable.
  • If the fault lies with AMK (incorrect or damaged item), the customer will be refunded in full, including return shipping costs.
  • For refunds requested due to change of mind or personal preference, all return shipping costs will be borne by the customer, and only the product amount will be refunded.

Refund Method & Timeline

Approved refunds will be processed back to the original payment method or via bank transfer, and typically take 7–10 working days after the returned item has been received and verified.

Damaged, Missing, or Incorrect Items

Any issue related to damaged, missing, or incorrect items must be reported to our customer care team within 48 hours (2 days) of delivery. Complaints raised after this period will not be accepted.

Refund Procedure

  1. Submit the complaint/refund request form through our website.
  2. Our team will review the request and share the return address and instructions.
  3. Ship the item back as per the provided guidelines.

Items sent without prior approval will not be accepted.

Policy Misuse

AMK reserves the right to reject any refund request if the policy is found to be misused or if the returned product is received:

  • Without original tags or labels
  • In a used, worn, or damaged condition
  • Without original packaging or required components

For information regarding exchanges, please review our Exchange Policy available on the website.